CallCentr8 | Multi-Tenant Call Center Software Solution by Vindaloo Softtech

A Multi-Tenant Contact Center Software

A WebRTC-based multi-tenant Contact Center solution capable of handling large call volumes and additional features on top of the standard contact center solution offerings.

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CALLCENTR8 FEATURES

Vital Contact Center Features
that add value to your Contact Center

4 levels of user access (Super Admin, Tenant, Supervisor, Agent)
Multi-tenancy support for tiered contact center
ACL, Trunk, DID Management for Super Admin
Agent Management (Monitoring, Allocation) for Tenant Admin
Call queue/ agent status monitoring for the supervisor

Call script management
Disposition Management
Web-based softphone portal access for agent
In-built Automatic Call Distribution (ACD) system
Interactive Voice Response (IVR) Management
Outgoing Rules
One-click Reporting (System, supervisor, agent, campaign)

Manage all your contact center operations
from a single tool: CallCentr8

AWESOME BENEFITS

Easy integrations

Using CallCentr8, we can easily deploy or integrate any out-of-the-box 3rd party integrations with all your other critical business tools.

Advanced call distribution Techniques

The tool supports several call distribution techniques, such as round-robin, sequential, time-based, fixed order, etc.

AWESOME BENEFITS

Intelligent Monitoring And Reporting

All the reports and metrics are at your fingertips. Super admins can monitor the resource usage between different tenants and manage ACL, Trunk, and DID from dashboard. Tenant admins can monitor the calling performance as well as generate periodic reports. Supervisors get agent status, current call queue status, average call duration, and integral features such as call barge, whisper, or coach on their customizable dashboard.