A Multi-Tenant Contact Center Software

A WebRTC-based multi-tenant Contact Center solution capable of handling large call volumes and additional features on top of the standard contact center solution offerings.
Admin Dashboard - CallCentr8 | Multi Tenant Contact Center
CALLCENTR8 FEATURES

Vital Contact Center Features
that add value to your Contact Center

Agent List - CallCentr8 | Multi Tenant Contact Center

Manage all your contact center operations
from a single tool: CallCentr8

AWESOME BENEFITS

Easy integrations

Using CallCentr8, we can easily deploy or integrate any out-of-the-box 3rd party integrations with all your other critical business tools.

Advanced call distribution Techniques

The tool supports several call distribution techniques, such as round-robin, sequential, time-based, fixed order, etc.
Agent Dashboard - CallCentr8 | Multi Tenant Contact Center
Supervisor Dashboard - CallCentr8 | Multi Tenant Contact Center
AWESOME BENEFITS

Intelligent Monitoring And Reporting

All the reports and metrics are at your fingertips. Super admins can monitor the resource usage between different tenants and manage ACL, Trunk, and DID from dashboard. Tenant admins can monitor the calling performance as well as generate periodic reports. Supervisors get agent status, current call queue status, average call duration, and integral features such as call barge, whisper, or coach on their customizable dashboard.
SCREENSHOTS

Real World Application
Screenshots

TECHNOLOGIES

Technology Foundation of CallCentr8 Software

Web Service
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Framework
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VoIP Framework
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Database
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Try CallCentr8 Software Before You Commit

Fill out the form below to try out the ‘Tenant’, ‘Supervisor’, and ‘Agent’ user roles.

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